Delivery
Most items are made to order and shipped within 7 to 10 working days unless stated otherwise.
If you need something within a particular timescale please contact me and I will do my best to help.
All items are sent gift wrapped.
UK Shipping
First Class Mail is included free or charge.
Royal Mail 24 Hour Tracked is available at an
additional cost of £3.30
International Shipping
If you are visiting this site from outside the UK and would like to place an order, please shop in my Etsy Store
Returns Policy
If you change your mind and would like to request a refund or exchange please contact me within 14 days at zimzalajewellery@hotmail.com
All items must be returned within 14 days of contacting me, unused, unworn and in their original packaging. Customers are responsible for the cost of return postage.
Unfortunately I cannot refund or exchange earrings or ear cuffs unless they are deemed to be faulty. If you consider your item to be faulty please send detailed photographs to the email address above.
Hallmarking
It is a legal requirement in the UK that all sterling silver, jewellery that weights over 7.78g is hallmarked. Unless stated otherwise the majority of Zimzala Jewellery weighs under 7.78g. Anything over this weight will be highlighted as hallmarked in the product description.